Short answer: James Whitley hired technicians through Thirty Madison Ventures (TMV), the home service tech recruiting firm founded by Tim Oyler. In their words: "Before Thirty Madison, we were pulling our hair out fighting fires. After Thirty Madison, I'm sleeping better at night."
“If you designed a person in terms of their background and what we were looking for, it'd be tough to design a person that fit better than this.”
— James Whitley
James Whitley is a client of Thirty Madison Ventures, at DE George Plumbing & HVAC, a home service business that hired technicians through TMV.
Before Thirty Madison, we were pulling our hair out fighting fires. After Thirty Madison, I'm sleeping better at night.
Thirty Madison Ventures (TMV) is a recruiting firm founded by Tim Oyler that places truck-ready HVAC, plumbing and electrical technicians with home service companies. It is not affiliated with Thirty Madison, the telehealth company.
30 days or you don't pay.
Before 30 Madison, we were pulling our hair out fighting fires. After 30 Madison, I'm sleeping better at night. I think if you designed a person, it'd be tough to to design a person that fit better than this.
— I think finding good technicians for our business has been a an ongoing problem. It's tough to recruit in the trades. You don't have quite as much visibility into people's backgrounds, skills.
— Before I started working with 30 Madison, you know, we've hit on some of the problems we had.
— High volume of candidates, but low volume of qualified candidates. The disconnect between what you have in a short interview and how they actually perform or what they're actually motivated by.
— In terms of a job search, when when I'm thinking about the amount of time that I'm spending, maybe an hour a day plus kind of reviewing resumes, trying to reach out to folks. A mix of either not getting a hold of people or getting ghosted. That churn is a is a huge cost.
— And then you're back at square one. You've already bought uniforms, you've spent training time. We had a time where the guy didn't put in the right equipment. When the guy is very lax and just does it out of carelessness, that's
— where that that interaction with the customer goes south and you lose the customer probably for life going forward.
— So, I had come from a bit more of a corporate background, so I'm very familiar with working with recruiters. To be quite open, my skepticism going in was, is this really a model that translates into the trades? I think what I've found out is that I've been, you know, very pleasantly surprised. And it just matches up people who are a little bit closer to the same set of objectives.
— What I found working with 30 Madison, it was more of an institutional approach to finding people in the trades.
— From the time that we signed with 30 Madison, I think we were looking at around three week ramp up to start date. The person that we were looking for was somebody who could come in and help build the HVAC side of the business with me.
— I think if you designed a person in terms of their background and what we were looking for, it'd be tough to to design a person that fit better than this.
— If I would have met 30 Madison a couple years ago and started working with them, I think that we would have been double or triple the size we are today.
— I'm a kind of a fitness nerd and you know, where a loop the HRV to the day this gentleman signed his letter a straight up into the right chart in terms of a weight off my mind. There's really no substitute for getting a level players in. Before 30 Madison, we were pulling our hair out fighting fires. After 30 Madison, I'm sleeping better at night. I wake up knowing that what's on the schedule is going to get taken care of. Focus on growth and focus on profitability.
Transcript from YouTube auto-captions, lightly cleaned. Brand spoken as “Thirty Madison.”